Frequently asked questions
FAQs for Artcaffe Customers
General Information & Locations
Q: What are Artcaffe's operating hours? A: We're open daily from 7:00am. Specific closing times may vary by location, so please check with your nearest branch.
Q: Where can I see your full menu? A: You can view our complete menu online at https://artcaffemenu.ubuntu.click/ or ask for a physical menu at any of our branches.
Q: How can I browse your menu before visiting? A: Visit https://artcaffemenu.ubuntu.click/ to see our full menu with prices, descriptions, and dietary information for all items including burgers, pizzas, pasta, breakfast, drinks, and more!
Q: How many locations does Artcaffe have in Nairobi? A: Artcaffe has multiple locations across Nairobi and Kenya. Some of our popular branches include Kimathi Street (CBD), Yaya Centre (Kilimani), Junction Mall (Dagoretti), The Hub Karen, Westgate Mall (Westlands), Village Market (Gigiri), Garden City Mall (Thika Road), Sarit Centre (Westlands), Two Rivers Mall (Ruaka), Prestige Plaza (Ngong Road), among others.
Q: Which Artcaffe location is closest to me? A: Could you tell me which area of Nairobi you're in? We have branches in:
CBD/Downtown: Kimathi Street, Chesterhouse
Westlands: Westgate Mall, Sarit Centre, Woodvale Grove
Kilimani/Hurlingham: Yaya Centre, Arwings Kodhek
Karen: The Hub Karen
Gigiri: Village Market
Parklands: Westminister
Ruaka: Two Rivers Mall
Thika Road: Garden City Mall
Ngong Road: Prestige Plaza
Dagoretti: Junction Mall
Q: Do all Artcaffe branches have the same menu? A: Most branches offer our full menu, though some items may vary by location based on availability and kitchen capacity. All locations serve our signature dishes and beverages. View the complete menu at https://artcaffemenu.ubuntu.click/
Q: Which branches don't serve pork products? A: The following branches don't serve pork products: Kimathi Street, Westminister, Chesterhouse, Yaya Centre, and Arwings Kodhek. At these locations, we offer beef bacon and beef salami alternatives.
Q: Is there parking available at Artcaffe locations? A: Most of our mall locations (Westgate, Junction, Village Market, Garden City, Two Rivers, Sarit Centre) have ample parking. Standalone branches like Kimathi Street have limited street parking. The Hub Karen and Yaya Centre have dedicated parking areas.
Q: Do you have branches outside Nairobi? A: Yes! We have locations in other major Kenyan cities. Please check our website or call 0709 202020 for information about branches in Mombasa, Nakuru, Eldoret, and other cities.
Q: Which Artcaffe location is best for meetings/work? A: All our locations offer free WiFi and are suitable for meetings. Popular spots for business meetings include The Hub Karen, Village Market, Westgate, and our larger mall locations which tend to have more seating space and quieter environments during weekday mornings.
Q: Do you have outdoor seating? A: Several locations offer outdoor seating, including The Hub Karen, some mall locations with terrace seating, and Yaya Centre. Availability varies by branch and weather conditions.
Ordering & Delivery
Q: How can I place a delivery order? A: You can call us at 0709 202020 for deliveries. We'll bring your favorite Artcaffe meals right to your door! You can also view the full menu at https://artcaffemenu.ubuntu.click/ to decide what to order.
Q: Do you deliver to my area? A: We deliver to most areas within Nairobi. Delivery availability and fees depend on your location and which branch is closest to you. Call 0709 202020 to confirm delivery to your specific address.
Q: What are your delivery hours? A: Delivery hours generally match our restaurant hours (from 7:00am daily), but may vary by location. Some branches may stop accepting delivery orders 30-60 minutes before closing time.
Q: What's the minimum order for delivery? A: Minimum order amounts vary by location and delivery distance. Please call 0709 202020 or check with your nearest branch for specific minimums.
Q: How long does delivery take? A: Typical delivery time is 45-60 minutes, depending on your location, traffic conditions, and order volume. We'll provide an estimated time when you place your order.
Q: Can I order for pickup instead of delivery? A: Absolutely! You can call ahead to place a pickup order at any of our branches. Browse our menu at https://artcaffemenu.ubuntu.click/ and your food will be ready when you arrive.
Q: Do you have online ordering? A: Yes, you can order through our delivery partners or call 0709 202020 directly for phone orders. View our menu at https://artcaffemenu.ubuntu.click/ before ordering.
Q: Can I schedule a delivery for later? A: Yes, we accept advance orders. Please specify your preferred delivery time when placing your order, especially for catering or large orders.
Menu & Specials
Q: What is Crazy Monday? A: Every Monday, you can get 2 burgers for 990/- served with chips, onion rings, or salad. It's our most popular weekly deal! (Note: Big Hulk burger not included in this offer). See all our burger options at https://artcaffemenu.ubuntu.click/
Q: Do you have a Happy Hour? A: Yes! Enjoy 1+1 on cocktails everyday from 4:00pm to 6:00pm at all our locations.
Q: What's included in the Coffee & Pastry offer? A: From 7:00am to 9:30am daily, you can get any coffee with a pastry or muffin for only 350/-. It's perfect for breakfast on the go!
Q: What time does breakfast service end? A: Breakfast items are available from 7:00am, but we serve breakfast all day at most locations! You can order pancakes, eggs, or any breakfast item anytime. View our full breakfast menu at https://artcaffemenu.ubuntu.click/
Q: Can I customize my burger? A: Absolutely! You can add various toppings including:
Extra cheese (150/-)
Bacon/Beef bacon (300/-)
Avocado (50/-)
Mushrooms (250/-)
Jalapeños (100/-)
Caramelized onions (100/-)
Blue cheese (350/-)
And many more options! See the complete toppings list at https://artcaffemenu.ubuntu.click/
Q: Do you have a kids menu? A: While we don't have a separate kids menu, we have many kid-friendly options like pancakes, chicken wings, burgers, pizza, pasta, and milkshakes that children love. Browse options at https://artcaffemenu.ubuntu.click/
Q: What's your most popular dish? A: Our burgers are extremely popular, especially on Crazy Mondays! Other favorites include our chicken wings, pizzas, breakfast items, and our signature Art Wings sauce. The salmon pasta and beef ribs are also customer favorites. See all our popular items at https://artcaffemenu.ubuntu.click/
Q: Do you serve food all day? A: Yes! Our full menu (breakfast, lunch, and dinner items) is available throughout the day at most locations. View everything at https://artcaffemenu.ubuntu.click/
Q: Can I see nutritional information for menu items? A: Please ask our staff for nutritional information about specific dishes. We're happy to discuss ingredients and preparation methods. You can also view the menu with dietary markers at https://artcaffemenu.ubuntu.click/
Q: Do you offer half portions or sharing plates? A: Most of our dishes are individual portions, but many items like pizzas, wings, and starters are great for sharing. Our sliders and starters section is perfect for sharing!
Dietary Requirements & Allergens
Q: Do you have vegetarian options? A: Yes! We have extensive vegetarian options including:
Veggie and falafel burgers
All Veggie pizza and Margherita
Multiple vegetarian pasta dishes
Vegetarian breakfast options
Falafel plates
Various salads and soups
Vegetarian quiches All vegetarian items are marked on our menu at https://artcaffemenu.ubuntu.click/
Q: Do you have vegan options? A: Yes! We offer vegan options including:
Vegan breakfast (roasted vegetables with tahini)
Falafel burger and plates
Salads (without cheese/egg)
Various vegetable-based dishes
Fresh juices and smoothies We also offer dairy-free milk alternatives (almond or soy) for an additional 50/-. Vegan items are marked at https://artcaffemenu.ubuntu.click/
Q: Do you have gluten-free options? A: While we have some naturally gluten-free items like grilled meats, salads (without croutons), and certain vegetable dishes, we use shared cooking equipment. Please inform our staff of your requirements, and they'll help guide you to suitable options.
Q: How do you handle food allergies? A: Our menu contains common allergens including dairy, eggs, wheat, nuts, sesame, fish, and shellfish. Items containing nuts, sesame, dairy, or alcohol are marked with symbols on the menu at https://artcaffemenu.ubuntu.click/. However, due to shared cooking equipment, we cannot guarantee complete separation. Please inform our staff of any severe allergies, and they'll take extra precautions.
Q: Which items contain nuts? A: Items with nuts are marked with a 🥜 symbol on our menu at https://artcaffemenu.ubuntu.click/. Common items include:
Muesli and granola items
Some salads with almond flakes (Mediterranean Quinoa, Grilled Halloumi)
Almond croissants
Some desserts Always inform staff if you have nut allergies.
Q: Can I request no dairy/lactose-free options? A: Yes! We offer dairy-free milk alternatives (almond or soy milk) for coffee drinks. Many dishes can be modified to be dairy-free - please ask our staff for guidance.
Q: Do you have low-calorie or healthy options? A: Yes! We offer many lighter options:
Fresh salads
Grilled fish and chicken
Vegetable-based dishes
Fresh fruit salad
Power smoothies with superfoods
Steamed vegetables as sides View our healthy options at https://artcaffemenu.ubuntu.click/
Q: What are your vegetable side options? A: You can choose from: French fries, mashed potatoes, rice, fresh green salad, steamed vegetables, or Mediterranean roasted vegetables with most main courses.
Beverages
Q: What coffee do you serve? A: We serve high-quality espresso-based coffee drinks including espresso, cappuccino, latte, americano, macchiato, mocha, and specialty coffees. We pride ourselves on our coffee quality! See all coffee options at https://artcaffemenu.ubuntu.click/
Q: Do you have dairy-free milk options? A: Yes! We offer almond milk and soy milk as dairy-free alternatives for an additional 50/-.
Q: Can I add flavor shots to my coffee? A: Yes! We offer vanilla, caramel, and hazelnut flavor shots for 100/- each. You can also add whipped cream for 80/-.
Q: Do you serve alcohol? A: Yes, we have a full bar including:
Wines (red, white, rosé, sparkling)
Beers (local and international)
Spirits and liqueurs
Cocktails and mixed drinks
Draught beer View our full drinks menu at https://artcaffemenu.ubuntu.click/. Please note that sale of alcohol to persons under 18 is illegal.
Q: What are your draught beer options? A: We serve:
Tusker Lager
Heineken
Urban Brew
Wananchi Available in glasses, 1L jugs, or 2L jugs. See prices at https://artcaffemenu.ubuntu.click/
Q: Do you have non-alcoholic drinks? A: Yes! Extensive options including:
Fresh juices (over 5 varieties)
Smoothies (power smoothies with superfoods and classic smoothies)
Milkshakes (regular and premium)
Iced teas and iced coffees
Hot teas (herbal, black, green)
Sodas and mineral water Browse all beverages at https://artcaffemenu.ubuntu.click/
Q: What's in your power smoothies? A: Our power smoothies contain superfoods like:
Baobab powder
Moringa powder
Chia seeds
Fresh vegetables and fruits Popular options include Super Green, Iron Boost, and Superhero smoothies. See all smoothie options at https://artcaffemenu.ubuntu.click/
Q: Can I get fresh juice? A: Yes! We make fresh juices daily in 300ml or 450ml sizes:
Orange juice (freshly squeezed)
Apple & Ginger
Beetroot, Watermelon, Lemon & Ginger
Pineapple (with mint, passion, or mango options)
Orange, Turmeric & Pineapple View all fresh juice options at https://artcaffemenu.ubuntu.click/
Reservations & Events
Q: Do I need a reservation? A: Reservations are recommended for large groups (6+ people), weekend brunch, or during peak hours (lunch 12-2pm, dinner 7-9pm). Walk-ins are welcome based on availability.
Q: How do I make a reservation? A: Call the specific branch you'd like to visit, or call our main line at 0709 202020 and we'll connect you to the right location.
Q: Can I book Artcaffe for a private event? A: Yes! Several of our locations have private dining areas or can accommodate group bookings. Contact your preferred branch directly to discuss event hosting, capacity, and menu options. View our menu at https://artcaffemenu.ubuntu.click/ to plan your event catering.
Q: Do you do catering? A: Yes, we offer catering services for events. Call 0709 82 82 82 to discuss catering menus and requirements. You can browse menu options at https://artcaffemenu.ubuntu.click/
Q: Can I order a custom cake? A: Yes! You can pre-order whole cakes by calling 0709 82 82 82. We offer various flavors including Chocolate Indulgence, Salted Caramel, Cappuccino, Carrot Cake, and more. See our dessert options at https://artcaffemenu.ubuntu.click/
Q: How much notice do you need for catering orders? A: We typically request 48-72 hours notice for catering orders, though this may vary based on order size and menu items. Contact us as early as possible to ensure availability.
Q: Do you host birthday parties? A: Yes! Many of our locations are perfect for birthday celebrations. We can help arrange seating, provide cake (pre-ordered), and accommodate special requests. Contact your preferred branch to plan.
Q: Is there a minimum spend for group bookings? A: Minimum spend requirements vary by location and group size. Please contact the specific branch for details on group bookings.
Payment & Pricing
Q: Are prices inclusive of taxes? A: Yes, all prices displayed are inclusive of VAT and Catering Levy. View all prices at https://artcaffemenu.ubuntu.click/
Q: What payment methods do you accept? A: We accept cash and card payments (Visa, Mastercard). Many locations also accept mobile money payments (M-Pesa). Please check with your specific branch for available payment options.
Q: Do you accept M-Pesa? A: Most of our locations accept M-Pesa payments. Please confirm with your specific branch.
Q: Do you have a loyalty program? A: Please check with staff or our website for current loyalty programs and promotions.
Q: Can I buy gift cards? A: Please check with individual branches about gift card availability.
Q: Is service charge included? A: Service charge policies may vary by location. Please check your bill or ask your server.
Q: Do you offer student discounts? A: Please ask at individual branches about any ongoing promotions or discounts.
Takeaway & Packaging
Q: Can I order food for takeaway? A: Absolutely! All our menu items are available for takeaway. Browse what you'd like at https://artcaffemenu.ubuntu.click/ and call ahead or order when you arrive.
Q: Do you charge for takeaway packaging? A: Packaging is generally included in the price. For large orders or special packaging requests, there may be a small additional fee.
Q: Is your takeaway packaging environmentally friendly? A: We are committed to sustainability and use environmentally conscious packaging where possible. Ask staff for details about our current packaging initiatives.
Q: Can I bring my own container for takeaway? A: Please check with individual branches regarding their policies on customer-provided containers.
WiFi & Facilities
Q: Do you have WiFi? A: Yes! Free WiFi is available at all Artcaffe locations. Ask staff for the password.
Q: Can I work from Artcaffe? A: Absolutely! We welcome customers who want to work or study. We have comfortable seating, free WiFi, power outlets at many locations, and great coffee to keep you productive.
Q: Do you have power outlets for charging devices? A: Many of our locations have power outlets available, especially at larger mall locations and The Hub Karen. Availability varies by branch and seating area.
Q: Are your locations wheelchair accessible? A: Most of our mall locations are wheelchair accessible. For standalone locations, accessibility may vary. Please call ahead to confirm accessibility at your preferred branch.
Q: Do you have baby changing facilities? A: Mall locations typically have baby changing facilities in the mall restrooms. Please ask staff for directions to the nearest facilities.
Q: Are dogs allowed? A: Some locations with outdoor seating may allow well-behaved dogs in outside areas only. Please call ahead to confirm pet policies at your preferred branch.
Food Safety & Quality
Q: Where do you source your ingredients? A: We source fresh, quality ingredients from trusted local and international suppliers. Our coffee, meats, produce, and other ingredients meet high quality standards.
Q: Are your eggs free-range? A: Please ask staff about current sourcing practices for eggs and other ingredients.
Q: Is your fish fresh? A: We use fresh fish delivered regularly. Our salmon and other seafood meet quality standards.
Q: How do you ensure food safety? A: We follow strict food safety protocols including proper storage, preparation, and handling procedures. Our staff are trained in food safety practices.
Q: What if I have a complaint about my food? A: We take all feedback seriously. Please speak with the manager on duty immediately if you have any concerns about your food. You can also contact our customer service line at 0709 202020.
Miscellaneous
Q: Do you sell coffee beans? A: Please check with individual branches about retail coffee bean availability.
Q: Can I buy your sauces or dressings? A: Some locations may sell bottled versions of our popular sauces. Ask staff for availability.
Q: Do you offer cooking classes? A: Please check our website or social media for information about any cooking classes or culinary events.
Q: How can I apply for a job at Artcaffe? A: Please visit www.artcaffe.co.ke or inquire at any branch about current job openings and application procedures.
Q: Do you franchise? A: For franchise opportunities, please visit our website or contact head office directly.
Q: How can I provide feedback? A: We welcome feedback! You can:
Speak to the manager at any branch
Call our customer service line at 0709 202020
Contact us through our website
Connect with us on social media @Artcaffe
Q: Where can I find your social media? A: Find us on social media @Artcaffe (Instagram, Facebook, Twitter). We regularly post updates, promotions, and menu highlights!
Q: Do you have seasonal menu items? A: Yes! We occasionally introduce seasonal specials and new menu items. Follow us on social media or check https://artcaffemenu.ubuntu.click/ for current offerings.
Q: What makes Artcaffe different from other restaurants? A: Artcaffe has been serving Nairobi for years with a commitment to quality ingredients, diverse menu options (from breakfast to dinner, local to international), excellent coffee, comfortable atmospheres perfect for work or socializing, and consistent quality across all locations. View our full offering at https://artcaffemenu.ubuntu.click/