Frequently asked questions

Text Book Centre Kenya - FAQ Knowledge Base

About Text Book Centre

Q: What is Text Book Centre? A: Text Book Centre (TBC) is East and Central Africa's largest Educational, Cultural and Technological Content and Products Distributor, founded in 1964 by Mr. S V Shah and Mr. M J Rughani. We are Kenya's leading bookstore chain with retail, wholesale and distribution services. LinkedInSarit Our motto is "Much More than A Bookshop."

Q: What products does TBC sell? A: We offer a comprehensive range including:

Q: Which international brands do you stock? A: We are Kenyan dealers and distributors for Rexel staplers, shredders, Bantex box files, Staedtler pencils, Faber Castell technical instruments, Pidilite, Camlin, Windsor & Newton and Marie's art materials, Oxford Mathematical sets from Helix, and Omega office instruments. Text Book Center - Galleria Shopping Mall – Galleria Shopping Mall We're also exclusive distributors for Pelikan and Geha Products in Kenya, plus our "MORE" range of school and office stationery. Text Book Centre - Thika Road Mall | Urban Shopping Mall & Leisure Destination in the heart of Nairobi

Store Locations & Hours

Q: Where are your stores located? A: Nairobi Branches:

Outside Nairobi:

Q: What are your operating hours? A: Main branch (Kijabe Street): Weekdays 8:15 AM - 5:15 PM, Saturdays 8:15 AM - 1:15 PM, closed Sundays and public holidays. Returns, Refunds and Shipping Policy | Text Book Centre Some mall branches like Thika Road Mall operate 7:30 AM - 11:00 PM daily. Text Book Centre - Thika Road Mall | Urban Shopping Mall & Leisure Destination in the heart of Nairobi Hours may vary by location.

Online Shopping & Delivery

Q: Do you offer online shopping? A: Yes! Shop online at textbookcentre.com and get free delivery on orders above KES 3,000. Text Book Centre Home | Text Book Centre We also have mobile apps for Android and iOS for convenient shopping.

Q: What are your delivery options and costs? A: Within Kenya:

International Delivery:

Q: Are your online prices the same as in-store prices? A: Yes, Text Book Centre has a one-price policy across all branches and online, excluding exclusive online promotions. Twende SasaTextbook Centre

Q: What if my package doesn't arrive on time? A: Contact our sales & support line at +254 111 011 300, WhatsApp 0114509617, or email for tracking assistance. EMS may require pickup from nearest Posta office in some areas. Frequently asked questions - Text Book Centre Online Shopping | Text Book Centre

Returns, Exchanges & Warranty

Q: What is your return policy? A: You're eligible for a refund within 7 days if dissatisfied due to our error or non-delivery. For books, you have 24 hours for exchanges. Items must be accompanied by original receipt/invoice. Twende SasaTextbook Centre

Q: Do you offer warranties on products? A: All IT items come with a one-year warranty (excluding accessories and peripherals). All books, stationery, and art products are guaranteed new and genuine. Twende SasaTextbook Centre

Q: Can I exchange items if wrong product is delivered? A: Yes, you can exchange within 7 days (24 hours for books) at any TBC branch with original receipt. Frequently asked questions - Text Book Centre Online Shopping | Text Book Centre

Q: Do you sell second-hand items? A: No, Text Book Centre sells only genuine, new products. Twende SasaTextbook Centre

Payment & Vouchers

Q: What payment methods do you accept? A: We accept various payment methods online including card payments, mobile money, and bank transfers. We don't support cash on delivery currently, and you cannot send money to personal numbers for website purchases. List of Text Book Centre Branches In Nairobi

Q: Can I use TBC vouchers online? A: Physical vouchers purchased in-store must be redeemed at physical shops where staff verify validity. E-vouchers purchased online can only be redeemed online using unique codes valid for one purchase. Frequently asked questions - Text Book Centre Online Shopping | Text Book Centre

Customer Service & Support

Q: How can I contact customer service? A: Main Contacts:

Q: What if I forget my online account password? A: Click on the 'Sign In' link at the top right of the website to reset your password. You'll receive confirmation via email and SMS. Frequently asked questions - Text Book Centre Online Shopping | Text Book Centre

Q: Do you serve institutions and bulk buyers? A: Yes! We supply educational materials to schools, colleges, universities, international organizations, NGOs, and government organizations across Kenya and East Africa including Uganda, Sudan, Somalia, Malawi, Zanzibar and Tanzania. LinkedInGalleria

Special Services & Programs

Q: Do you have any loyalty programs? A: We run promotional campaigns like #MasaaYaUshindi where customers can win prizes by shopping products worth KES 5,000 or more. Text Book Centre Ltd | LinkedIn

Q: Do you support local literature? A: Yes! Text Book Centre, in partnership with the Kenya Publishers Association, was the official sponsor of the 2015 Text Book Centre Jomo Kenyatta Prize for Literature to encourage local writers and creativity in Kenya. Text Book Center - The Hub Karen | Have It All In One Mall

Q: Do you have a book club? A: Yes! The #TBCBookClub features monthly book selections with special discounts, like 20% off featured titles. Text Book Centre Ltd | LinkedIn

Stock Availability

Q: If an item shows as available online, is it available in stores? A: Products on the website are also available in TBC branches, though not all branches will necessarily have every item in stock. List of Text Book Centre Branches In Nairobi

Q: What if an item is out of stock? A: Contact our customer service team who can check availability across our network of branches or provide estimated restock dates.

Q: Do you accept special orders? A: Yes, we can often source specific educational materials, books, or office supplies upon request. Contact any branch for special order inquiries.